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Inside Sales/Customer Service (Temp to Perm)

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Orlando, FL
Job Type
Direct Hire
Aug 04, 2015
Job ID

TITLE: Customer Service/Inside Sales                         

Location: Orlando
Pay: 12.00 an hour.

This pay scale is while on temp to perm, after 90 days and  once on permanent status salary may go up.

Great, Huge Supply Company.


Main Function

  • Make sales calls (cold calling if necessary) and receives orders from customers, inputs orders in system, prepare delivery tickets, and keep customers informed of the status of their order.
  • Communicate to our customer by confirmation document and phone call as to when they will receive their material within 1 hour
  • Communicate to our customer by confirmation document and phone call of any deviation that occurs from the customer’s request or original delivery date. Advanced notice within 24 hours of delivery
  • Establish lead times for orders.
  • Maintain Call Logs – Calls, Complaints, etc.
  • Coordinate all trucks for shipping material from Steel-Con to our customers.  
  • Work with the sales department to input in to Industrious all job quotes. Ensuring accuracy of price at the time of entering and quantities. Within 1 hour of receipt.
  • Return all quotes within an hour of receiving them.   If not, contact customer.
  • Responsible for requesting quotes and ordering specialty items from vendors.
  • Record customer complaints and turn in monthly.
  • Assist with credit memos.
  • Assists with month end physical inventory.
  • All orders must be keyed into Industrious daily before leaving.
  • Meeting with production every afternoon to review all customer orders.
  • Handle all incoming telephone calls and assist walk in customers.
  • Complete all 12 Progressive Safety meetings by attending scheduled meeting time or on line
  • Adhere to all current safety rules and regulations along with participation including observations, safety shares

Secondary Function

  •  Assist Sales Manager by actively participating in sales efforts and job tracking.